Frequently Asked Questions
Product and benefits
What are kalligen micro-infusion eye patches?
kalligen micro-infusion eye patches are an under-eye treatment designed to hydrate and refresh the appearance of tired-looking skin. They combine targeted skincare ingredients with precisely arranged microstructures for focused under-eye application.
How to use
How do I use the patches?
Apply to clean, dry under-eye skin. Follow the package directions for application and wear time.
How often should I use the patches?
Use 2–3 times per week, following the package directions.
Results
When will I see results?
Results vary by person. For best results, use consistently as directed.
Orders and shipping
Where do you ship?
We currently ship to the United States, Canada, and Great Britain.
How long does delivery take?
Delivery times vary by destination and shipping service. Tracking information is provided after your order ships.
Returns and refunds
What is your satisfaction guarantee?
We want you to feel confident trying kalligen. If you are not satisfied with your first purchase, contact support@kalligen.com within 30 days of delivery.
What does the guarantee cover?
The satisfaction guarantee applies to one opened box from your first order. For hygiene reasons, opened products should not be mailed back unless our support team specifically requests it. Any additional boxes must remain unopened, unused, and in their original packaging to qualify for return.
How do I request a refund?
Email support@kalligen.com with your order number. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Are shipping charges refundable?
Under the voluntary 30-Day Satisfaction Guarantee, original shipping charges are non-refundable. For damaged, defective or incorrect orders—and where required under applicable cancellation laws—eligible standard delivery charges will be refunded.
Are there any limits on the guarantee?
The guarantee is limited to one claim per customer or household. This policy does not affect any rights provided by applicable consumer law.
Contact
How can I get in touch?
Email us at support@kalligen.com. We are happy to help.