Refund policy
30-Day Satisfaction Guarantee
We want you to feel confident trying kalligen. If you are not satisfied with your first purchase, contact support@kalligen.com within 30 days of delivery.
The satisfaction guarantee applies to one opened box from your first order. For hygiene reasons, the opened box does not need to be returned unless our support team specifically requests it. The guarantee is limited to one claim per customer or household.
Unopened Returns
Unopened, unused items in their original sealed packaging may be returned within 30 days of delivery. Before sending anything back, please contact support@kalligen.com with your order number. We will provide a return authorisation and the correct return address. Do not send products back without first receiving written return instructions from our team.
Great Britain Cancellation Rights
If you are located in Great Britain, you may have the right to cancel your order within 14 days of delivery without giving a reason. If you wish to exercise this right, please notify us at support@kalligen.com within 14 days of receiving your order. You then have a further 14 days from the date of notification to return eligible goods to us.
Please note: the cancellation right may not apply to sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed after delivery.
These limitations do not affect the separate kalligen 30-Day Satisfaction Guarantee or any other statutory rights you may have.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact support@kalligen.com with your order number and details of the issue. We may request photographs to help assess the problem. We will provide the replacement, refund, or other remedy required under applicable consumer law.
Shipping and Return Costs
Outbound shipping charges: For the voluntary 30-Day Satisfaction Guarantee, original shipping charges are non-refundable. For an eligible statutory cancellation by a Great Britain customer, we will refund any standard outbound delivery charge as required by applicable law. For approved damaged, defective, or incorrect orders, original shipping charges will be refunded.
Return postage: For ordinary unopened returns, the customer is responsible for the cost of return postage. For eligible statutory cancellations, the customer is responsible for the cost of return postage unless we agree otherwise. For approved damaged, defective, or incorrect orders, kalligen will cover the cost of return postage.
Refund Timing
Approved refunds are issued to the original payment method. Where required by applicable law, refunds will be processed within 14 days of us receiving the returned goods or receiving evidence that the goods were sent back, whichever occurs first. For an approved satisfaction-guarantee claim where no return is required, the refund will be processed within 14 days of approval. Your bank or payment provider may require additional time to post the refund to your account.
Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer law.
Need Help?
Contact us at support@kalligen.com. We are happy to help.